Perception of the quality of care of patients who attend the outpatient clinic of the Villa Libertad health center in the period from june to July 2022
DOI:
https://doi.org/10.5377/rtu.v13i36.17632Keywords:
quality, satisfaction, users, external consultation, SERVQUALAbstract
Introduction: The quality of medical care is a right of the Nicaraguan population that guarantees humanized supportive care. It has a preventive and a corrective function; Both functions are a fundamental pillar to provide maximum benefit to users who receive health care. Objective: To analyze the perception of quality of care of patients attending the outpatient clinic of the Villa Libertad health center in the city of Managua in the period from June to July 2022. Methodological Design: It was a descriptive cross-sectional study, with a universe of 600 users, sample 245 users, was a survey, which included the SERVQUAL questionnaire adapted to health services, containing 22 questions of expectations and 22 of perceptions, with five dimensions: tangible goods, reliability, responsiveness, security and empathy. The collected data were entered into an Epi info database. Results: Were conducted 245 surveys of which the age that most attended the unit were 28 to 37 years, the majority was male (53.5%), the marital status that predominated was married (58.4%), the urban population prevailed (8 8.57%), the secondary education level predominated (57.1%) and the working occupation prevailed (35.9%). The appearance of the equipment was in excellent condition (51.02%)), the appearance of workers was satisfactory (50.2%)), the perception with cleanliness (40.8%)), with a high level of problem solving (50 .2%), scheduled schedule attention was satisfactory (50.2%), the information provided by the outpatient clinic was satisfactory (5 3.5%), they are very satisfied with the waiting time (50.2 %), the duration of attention received was satisfactory (5 2.7%), regarding the stable and appropriate hour of attention users said they felt very satisfied (5 5.9%), most users said that if they received information on hours of operation ( 56.3%). Conclusions: The results indicate that the population feels very satisfied with the services provided in the outpatient clinic of the unit.
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