Soft skills and their influence on the work environment of officials in Saint Vincent

Abstract

The present research is the work derived from a bachelor’s thesis hosted in the repository of the Escuela Superior Politécnica Agropecuaria de Manabí Manuel Félix López (ESPAM MFL), carried out to determine the degree of influence that soft skills have on the work environment of officials public of the Municipal Decentralized Autonomous Government (GADM) of the San Vicente canton. The methodology used was bibliographic and field type. Starting with a legal bibliographic review of  the study variables, which revealed that there is no legal basis that protects the importance of these interpersonal capabilities in public servants and their impact on institutions. Regarding the information collection techniques that helped in diagnosing the level of influence, they were the interview, which was directed to the general director of said institution and two directors of the areas of human talent and communication respectively, while the survey was addressed to the 96 public officials who are governed by the  Organic Law of Public Service (LOSEP). Identifying that the main problems that affect the work environment are related to lack of communication, empathy, management of one’s own emotions, lack of personal-work balance, confusion due to lack of recognition for the effort made and dissatisfaction due to limitations  caused by infrastructure issues. physics. Based on the results obtained, an improvement plan was designed, which was made effective through the 5W+1H matrix, establishing improvement actions to address the problems.